Our goal is to is to provide exceptional Customer Service through our Preferred Stylists who are Licensed Certified Alternative Hair Specialists. They will explain proper care of the products included with your purchase in order to get the most life out of your wig or hairpiece.  If you have any questions, please contact your Stylist.

Sales Terms

Except as provided below all sales are final.  For your protection, we ask that you inspect all merchandise thoroughly with your Stylist upon receipt.  We will correct any shipping errors and returns are allowed for any merchandise that is deemed defective.   Your Stylist must notify Back to You at info@backtoyou.org within 3 days of receipt of the items.

Defective Products

If you and your stylist believe that your wig or hairpiece is defective, it will be sent to the manufacturer for analysis.  If the product is determined to have a defect in material or workmanship it will be replaced.  If, however, the product is determined to comply with the manufacturer’s product standards the below amounts will be charged as for non-defective returns.

Returns of non-defective items

All Returns have a $20 restocking fee.

Returns not due to an error on BTY’s or it’s manufacturer’s part will be charged an additional $10 flat return shipping fee.

Synthetic and HD items will be charged an additional $10 restyling fee.

Human Hair items are subject to a $35 restyling fee if taken out of its package and not in its original condition

Returns may be subject to the Stylist’s service charge.

Return Process

Last Updated:  1/7/19